Support Page / FAQ []
Experiencing a problem? You have come to the right place. Here you will find a fix for most of the common in game and account problems.
Recovering an Account[]
If you have a security email setup you can recover your account here. If you do not have your email attached, don't stress you can still recover it manually by doing the following:
- Download Roat Pkz Info Jar.
- Open Roat Pkz Info
- Send an email to RoatPkzhelp@gmail.com with the format below, filling in your information from the Roat Pkz Info Jar.
Account you're trying to recover :[]
Current account : System : Mac : Serial : IP :
Hacked Account[]
Please follow the above to recover your account. Unfortunately there is nothing Roat Pkz can do about your lost items. Please follow this guide to setting a security code onto your account so no one else can gain access to your again.
Login Limit Exceeded or Login Error[]
Having this problem? Stop trying to log in for five minutes, if it doesn't work you're mac banned. Go and make an appeal here using this format.
Donation Issues[]
First off, please check your email from BMT micro, make sure it says 'accepted'. If the email says accepted, try typing ::reward ingame. If not, wait a few hours and try again, unfortunately the donations are not always processed straight away. If after 24hours you still do not have your donation create a post here stating that you have waited 24hours. A staff member will contact you asking for the Order ID in your BMT micro email.
Can't find an answer to your problem? Message a staff member here